Exchange & Returns

Items purchased from Papas Gold City Jewelers may be returned for store credit only or exchanges 15 days from the date of purchase when accompanied by the sales slip. There are absolutely no refunds. Merchandise must be unused and in original condition. Sales items, special orders, modified (including ring sizing) and/or custom pieces are not returnable or exchangeable. Gift recipients will be issued a merchant credit only. Gift certificates and gift cards are not redeemable for cash.

Special Orders

Special orders are not returnable and no exchange or refund can be made. All special orders require a 50% nonrefundable deposit. A special order includes a jewelry, gemstone or gift item ordered at the clients request.


Articles may be placed on layaway for a maximum of 120 days with a minimum deposit of 25%. If the item on layaway is not picked up within 120 days the deposit will not be credited.

Custom Work

Custom designed jewelry involves metal, gems and labor furnished by Papas Gold City Jewelers for a specific client. As such, all custom jewelry is nonrefundable and requires a 50% nonrefundable deposit before the work begins. Every effort is made by Papas Gold City Jewelers to accurately manufacture or produce the item(s) so ordered. Full payment upon receipt of custom work will denote the client’s complete satisfaction. Minor adjustments, such as ring sizing will gladly be made by Papas Gold City Jewelers to accommodate the wearer at either modest fee or at no charge, depending on the extent of the work involved.

Diamond Upgrade Policy

Any single diamond purchased from Papas Gold City Jewelers may be traded in for credit for the original purchase price on any future single diamond purchase upon meeting the following conditions:

  1. The diamond must be in the same condition as it was at the time of purchase and be accompanied by the sales slip and any reports or certificates.
  2. The purchase price must be equal or greater value of the new diamond.

Diamond Disclosure

The diamonds in all Papas Gold City Jewelers pieces have been purchased from legitimate sources not involved in funding conflict in compliance with the United Nations resolutions. Papas Gold City Jewelers hereby guarantees that these diamonds are conflict-free, based on personal knowledge and/or written guarantees provided by the supplier of these diamonds.

Service and Cleaning 

We will clean your jewelry (ultrasonic and steam) and check the settings free of charge. We recommend this be done at least twice a year. Papas Gold City Jewelers is not responsible for the loss of stones due to worn prongs and settings when cleaned.

White Gold Enhancement Disclosure

Most white gold pieces are rhodium finished. This is not a permanent treatment.